Hello, I know I'm a bit lazy, but a small dictation button would be nice

This will be available in the next version. When an agent asks you a question, its card now has a microphone button right next to the answer field, on desktop and on mobile. Click it, speak, click again: the text is added to your answer, and nothing is sent until you press Enter or Send. If it is not what you had in mind, tell us and we will adjust it.

Thanks: your idea is implemented and ships in the next release. We built it the way we pictured it, so if the result is not what you had in mind, tell us and we will adjust it.